At SKYFEN International Sdn. Bhd, we prioritize your satisfaction above all else. Should you find yourself unsatisfied with your purchase or service, we are to rectifying the situation through a clear and return and cancellation process. Your trust is important to us, and we strive to ensure you have a positive experience with every interaction. Thank you for choosing ServAuto.

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1. SKYFEN Service Centre 

Cancellations

You may cancel your service order within 24 hours of placing it without penalty.

Late Cancellations/No Shows

If you cancel after 24 hours or fail to show up for the appointment, a cancellation fee of up to 50% of the order may apply.

If we cancel due to unforeseen circumstances, you will receive a full refund or be offered a rescheduled appointment at your convenience.

 

2. SKYFEN International Sdn. Bhd (Engine Oil)​​

Eligibility for Returns

You may return any item within 30 days of receiving it if the following conditions are met:

. The item is unused, clean, and not sold to direct customer.

. All original tags, labels, and packaging are intact.

. The product is in its original condition without signs of wear, damage, or modification.

Items that do not meet these criteria will not be eligible for a refund and will be returned to you.

 

Return Process

Step 1: Contact Us

. Notify our sales representative or email at sales@skyfen.asia with your order details and reason for the return.

. Include photos of the item if there's a defect or incorrect product delivery.

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Step 2: Prepare Your Return

. Package the item securely to prevent damage during transit.

. Attach a copy of your DO or proof of purchase.

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Step 3: Collection

Our sales team will collect the carton from the workshop 

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Step 4: Refund Processing

. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

. Refunds will be credited to your original payment method or issued via bank transfer, depending on your preference.

 

Refund Policy

. Eligible Refunds: Refunds are available for items returned within the 30-day window and meeting return criteria.

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3. Exceptions​

Certain items are not eligible for returns, including:

. Products damaged due to misuse, wear, or improper handling.

. Items purchased during clearance or special promotions (unless defective).

. Custom or personalized items tailored to specific customer requests.

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4. Damage or Defective Products

If your item arrives damaged or defective, please contact us immediately at sales@skyfen.asia with supporting evidence (e.g., photos of the damaged product and packaging). We will arrange a replacement or refund at no additional cost to you.​

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6. Customer Support

If you have questions or need assistance with your return or cancellation, feel free to contact us:

Email: sales@skyfen.asia

Phone: +60178810086

Address: No.335, Jalan Nilai 7/15, Kawasan Perindustrian 7, 71800 Nilai, Negeri Sembilan, Malaysia